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incident manager |looking for immediate joiner!! gurgaon

Posted: Full-time Monday, Apr 06 2020 Gurgaon, Haryana, India
Experience : (5 - 9 ) Years
Salary : ₹ 500000 -₹ 700000 a year
Work type : Full-time
Qualification : Any Graduate
Industry : IT Operations / Helpdesk
Skills : IT Help Desk,MCP,CCNA,ITIL,CCNP

Job description

Dear Candidate

Greetings from Future Focus Infotech!!!

We have an opportunity forIncident Manager with our CMM Level 5 Client payroll on Future Focus Infotech Pvt Ltd.



Skill:- Incident Manager
Experience: 5+ yrs

Job Location:- Gurgaon

Roles & Responsibilities:


  • Manage Major Outages (P1 and P2 incidents) across globally and coordinate with various technical Support teams on a bridge to restore the services as soon as possible, in order to minimize impact on the business.
  • Driving the efficiency and effectiveness of the incident management process
  • Monitoring the effectiveness of incident management and making recommendations for improvement
  • Restore Services with minimal business impact.
  • Escalate Hierarchical and Functional Escalations appropriately on time without hesitation
  • Alert updates sent out on periodic basis
  • Initiate Sev 1 bridge calls. Call out resources for Sev 1 bridge calls. Send alerts. Collect and maintain information for future Sev 1s.
  • Other related duties as assigned by CNX Management Team.
  • Achieve KPIs set by management team.

Notice period: Immediate or max 15 days

Only interested candidates apply for the opening. Fresher do not apply.

A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: -

If you are interested in above opportunity, send updated CV and below information to Kindly mention the below details.

Total Exp-

Rel Exp-

Current CTC -

Expected CTC-

Notice Period-

It would be highly appreciated if you can refer this job opportunity to your friends/ colleagues who would be interested for this position.



About Company

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Company Info

Contact Person : Gnanasekar

Email :