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urgent opening with wipro kolkata || limited vacancy

Kolkata, West Bengal, India Fresher Not disclosed

Job description

Dear Candidates,

Wipro DO&P is hiring Fresher as well as Experienced with excellent verbal and written skills in English with basic technical knowledge.

Excellent communication skill in English required!!!! To apply contact "HR- Rupali 8240078759"

Or, send your resumes at- rupali.saha@wipro.com

All interview rounds and further processes will be conducted Online/Telephonic/Web Ex. No Walk-In interview is going on right now.

Job Location: Kolkata

Cab facilities: One sided based on shift timing.

Salary: Best in the industry + huge incentives.

Job Description:

Helping clients solve queries with computers and peripherals.

Handling clients information with integrity and sensitivity.

Resolving escalations from clients.

Maintaining client data and troubleshooting if required.

Job Criteria:

Any graduate/undergraduate, experienced/fresher (0-4 yrs).

Candidates should be comfortable to work in 24*7 environment with rotational night shifts.

Transport facilities available.

Chance to pursue further education in any field through company.

Regards,

HR Rupali

8240078759

Talent Acquisition

Wipro Limited, Kolkata.

Required Candidate profileCustomer Orientation & Centricity:-


* Exceptional customer service focus, including attention to detail and producing quality results
* Strong communication with superior verbal and written skills.
* Ability to comprehend complex and variable Customer Queries
* Ability to summarize the situation and be able to articulate the response on the Query received
* Takes end-to-end Ownership and accountability of Customer Issues for resolution
* Ability to gauge the Customer's sentiments & emotions
* Typing Proficiency


Work Experience:-0-4 years of experience.

Job Location: Kolkata


For Interview Queries call @8240078759 or send your CV @rupali.saha@wipro.com


Regards

Rupali Saha

8240078759

rupali.saha@wipro.com

 

 

 

About Company

www.wipro.com

Company Info

Contact Person    Wipro BPO

amazon hiring for virtual customer service associates- work from home

Kolkata, West Bengal, India Contract  1 -  3 a year

Job Description

Amazon hiring for Work From Home Customer Service Associates in India

 

You will be pleased to know that you can attend your complete interview rounds online, from the comfort of yourHOME!!!

 

 

Please click on Apply and complete the registrations process

 

 

Virtual Customer Service Associates - Work from Home (Chat Process)

 

 

Job Type:Contractual Roles

 

 

Job Locations & Salary Details:

 

  • Hyderabad, Pune and Noida - 2 LPA to 2.6 LPA
  • Coimbatore, Kolkata, Indore, Bhopal, Jaipur, Chandigarh, Mangalore & Lucknow - 1.69 LPA to 2.04 LPA

 

 

Eligibility Criteria:

Minimum qualification should be 10 + 2, Comfortable working in 24/7 shift (Include Night Shifts) and Candidate must be a resident of the above mentioned locations or willing to relocate to any of the above mentioned location

 

Kindly write to ds-amazon-cs@amazon.com for interview related assistance

 

 

Additional Benefit:

Meal Card, Medical Insurance covered, Overtime Allowance (If applicable) & Night Shift Allowance (If applicable) & Internet Allowance

 

 

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Customer Service Associate- VCS- India:


Virtual Customer Service (VCS)- It is a'Work from Home'model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.
You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.
 

Knowledge & Skills Required


Desired skills:

Action oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Good comprehension skills - ability to clearly understand and address customer issues appropriately

Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Good typing skills


Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure 'Work-like' environment with no disturbance during the work hours.


The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.


Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

 

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations