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helpdesk associate

Noida, Uttar Pradesh, India Full-time Not disclosed

Job description

 

  • Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.

Basic Qualifications

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6 months of international calling experience
  • Good comprehension writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window

RoleAssociate/Senior Associate -(NonTechnical)

Industry TypeIT-Software, Software Services

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryVoice

Education

UG :Any Graduate in Any Specialization

hcl is hiring for service desk – technical support engineer for noida

Noida, Uttar Pradesh, India Full-time Not disclosed

Job Description

Greetings !!

 

Job Description:-

 

Note : Candidatewho have experienced in international voice support with excellentcommunication skill and willing to work in voice process can apply for the interview.

 

Global Voice support experience mandatory (Voice process)

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems


Technical Requirements:
 

Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support

 

Years of Experience:

6 months - 3 years of Service desk (voice process)

* Should willing to work in 24/7 Shift.

*Global voice support experience mandatory

Technical support,active directory ,voice customer service, and support experience with problem solving involving troubleshooting hardware, involving hardware, software, and networks issues.

urgent opening for b2b collections (o2c / ar)

Noida, Uttar Pradesh, India Full-time Not disclosed

Job Description

We are looking for a Collections Representative who would be responsible for managing all collection and dispute resolution activities in accounts receivable and related settlement processes.

Work location:- Noida 135
Shifts :- US Shifts (Night Shifts)

Education:- Any Graduate

 

Responsibilities
In this role, you will be responsible for all the activities related to Order to Cash domain.

Expertise in handling collections, deductions & dispute management.

Responsible for Collections review of team, specialized transactions, and service quality including the set SLA's.

Direct and oversee the centralized regional collection process to maximize cash flow and minimize bad debt while maintaining customer relations.

Maintain and prepare DSO reports and drive DSO reduction projects as required.

Direct preparation and review of work-papers for internal / external auditors.

Work with upstream and downstream for betterment of existing process, identify gaps and fix them.

Define, implement and monitor standards and policies to ensure adherence to laid procedures.

Coach and develop team members: hire, assess, discipline, document performance and classification changes.

Set-up and suggest process controls to minimize risk/setbacks and enhance efficiency.

Maintain appropriate records suitable for research and internal or external audit in accordance with defined requirements.

Actively manage the business continuity plans for the process.

Lookout for automation opportunities, drive 6 Sigma methodology to bring efficiency

software, sr.software, lead software engineer

Noida, Uttar Pradesh, India Full-time Not disclosed

Job description

V3 Staffing Solutions India Pvt. Ltd

Hiring for Client is into US Healthare domain product Development company.

Position: Software Engineer, Sr.Software Engineer, Lead Software Engineer

Job Location: Noida

Exp: 2-9 years

 

JD:

  • Total experience of 2+ years with exposure to software product development.
  • Solid understanding of Spring, Hibernate, Microservices, AWS , MySql , Oracle.
  • Deep hands-on technical expertise with a strong technical vision and an in-depth understanding of programming concepts, OO methodologies, and design patterns
  • Experience with development methodologies, source control systems, continuous integration, etc.

 

Mandatory: BTech/MCA in Computer Science or related fields from Tier 1 colleges(IIT's and NIT's).

 

 

Required Candidate profile

  • Technically experienced with Java, Spring, Hibernate, Microservices, Cloud.
  • Mandatory: BTech/MCA in Computer Science or related fields from Tier 1 colleges(IIT's and NIT's).

RoleSoftware Developer

Industry TypeIT-Software, Software Services

Functional AreaIT Software - Application Programming, Maintenance

Employment TypeFull Time, Permanent

Role CategoryProgramming & Design

Education

UG :Graduation Not Required, Any Graduate in Any Specialization

PG :Post Graduation Not Required, Any Postgraduate in Any Specialization

Doctorate :Any Doctorate in Any Specialization, Doctorate Not Required