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helpdesk associate

Noida, Uttar Pradesh, India Full-time Not disclosed

Job description

 

  • Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.

Basic Qualifications

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6 months of international calling experience
  • Good comprehension writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window

RoleAssociate/Senior Associate -(NonTechnical)

Industry TypeIT-Software, Software Services

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryVoice

Education

UG :Any Graduate in Any Specialization

hcl is hiring for service desk – technical support engineer for noida

Noida, Uttar Pradesh, India Full-time Not disclosed

Job Description

Greetings !!

 

Job Description:-

 

Note : Candidatewho have experienced in international voice support with excellentcommunication skill and willing to work in voice process can apply for the interview.

 

Global Voice support experience mandatory (Voice process)

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware /
software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems


Technical Requirements:
 

Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and
Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support

 

Years of Experience:

6 months - 3 years of Service desk (voice process)

* Should willing to work in 24/7 Shift.

*Global voice support experience mandatory

Technical support,active directory ,voice customer service, and support experience with problem solving involving troubleshooting hardware, involving hardware, software, and networks issues.

amazon hiring for virtual customer service associates- work from home

Kolkata, West Bengal, India Contract  1 -  3 a year

Job Description

Amazon hiring for Work From Home Customer Service Associates in India

 

You will be pleased to know that you can attend your complete interview rounds online, from the comfort of yourHOME!!!

 

 

Please click on Apply and complete the registrations process

 

 

Virtual Customer Service Associates - Work from Home (Chat Process)

 

 

Job Type:Contractual Roles

 

 

Job Locations & Salary Details:

 

  • Hyderabad, Pune and Noida - 2 LPA to 2.6 LPA
  • Coimbatore, Kolkata, Indore, Bhopal, Jaipur, Chandigarh, Mangalore & Lucknow - 1.69 LPA to 2.04 LPA

 

 

Eligibility Criteria:

Minimum qualification should be 10 + 2, Comfortable working in 24/7 shift (Include Night Shifts) and Candidate must be a resident of the above mentioned locations or willing to relocate to any of the above mentioned location

 

Kindly write to ds-amazon-cs@amazon.com for interview related assistance

 

 

Additional Benefit:

Meal Card, Medical Insurance covered, Overtime Allowance (If applicable) & Night Shift Allowance (If applicable) & Internet Allowance

 

 

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Customer Service Associate- VCS- India:


Virtual Customer Service (VCS)- It is a'Work from Home'model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.
You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.
 

Knowledge & Skills Required


Desired skills:

Action oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Good comprehension skills - ability to clearly understand and address customer issues appropriately

Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Good typing skills


Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure 'Work-like' environment with no disturbance during the work hours.


The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.


Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

 

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

freshers manual software tester and mobile apps testing

Patna, Bihar, India Full-time Not disclosed

We are looking for Freshers and Entry-level candidates to work on Manual Software Testing for Computers and websites as well as Mobile applications Testing. Candidates Profile may include (not limited to) following responsibilities:

• Computer Software Testing and Quality Assurance. All Platforms including Windows & Apple Mac OS X based Laptop and Desktop.

• Mobile Phone Apps Testing. All Platforms including Android & iPhone iPad OSX or any other mobile technology.

• Documentation and Help manuals as well as web content writing. May Include all nature of content including Software Documentation, Help Manuals, Software Descriptions, Website Content or Promotion material contents and Documentation

. • Time to Time Review of Online and Offline Software and Apps for Quality and Security analysis.

• Maintenance and Audit of Computers and Devices.

• Research and Compilation of Various Data, Documents, Images, and Information from Various sources online or Offline. Candidates with Basic knowledge from B.Tech, B.E. and MCA backgrounds are preferred. However, we are open to suitable candidates from any Educational Backgrounds

wordpress developer - php/ ajax/ mysql

Noida, Uttar Pradesh, India Full-time Not disclosed

Job description

We are seeking a WordPress Developer responsible for both back-end and front-end development, including creating WordPress themes and plugins. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on). The candidate should have a strong understanding of industry trends and content management systems. Experience with the responsive and adaptive design is strongly preferred. Also, an understanding of the entire web development process, including design, development, and deployment is preferred.

Job Responsibilities and Requirements :

- Expert knowledge of Adobe Illustrator, Adobe InDesign, Photoshop and CorelDraw.
- Should have the ability to read and grasp the subject, visualize its graphic depiction and layout using all of the above software.
- Knowledge of WordPress plugins and architecture.
- Knowledge in PHP, HTML, and CSS.
- Knowledge of Ajax, jQuery and JavaScript, MySQL.
- Experience in developing E-Commerce websites.
- Should have experience in plugins & theme customization.
- Ability to convert comprehensive layout and wireframes into working HTML pages with pixel perfect and then to WordPress theme with the WordPress coding standards Knowledge of existing inbuilt WordPress functions.
- Develop advanced database-driven E-Commerce website using PHP based CMS Wordpress/ Woocommerce.
- Creation of plugins/widgets written to conform with the WordPress coding standards.
- Develop highly secure validation mechanisms across the back-end and front-end.
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery, SASS/SCSS.

RoleSoftware Developer

Industry TypeIT-Software, Software Services

Functional AreaIT Software - Application Programming, Maintenance

Employment TypeFull Time, Permanent

Role CategoryProgramming & Design

Education

UG :B.Tech/B.E. in Computers, B.Sc in Computers, BCA in Computers

PG :MS/M.Sc(Science) in Computers, MCA in Computers, M.Tech in Computers

Doctorate :Doctorate Not Required

software, sr.software, lead software engineer

Noida, Uttar Pradesh, India Full-time Not disclosed

Job description

V3 Staffing Solutions India Pvt. Ltd

Hiring for Client is into US Healthare domain product Development company.

Position: Software Engineer, Sr.Software Engineer, Lead Software Engineer

Job Location: Noida

Exp: 2-9 years

 

JD:

  • Total experience of 2+ years with exposure to software product development.
  • Solid understanding of Spring, Hibernate, Microservices, AWS , MySql , Oracle.
  • Deep hands-on technical expertise with a strong technical vision and an in-depth understanding of programming concepts, OO methodologies, and design patterns
  • Experience with development methodologies, source control systems, continuous integration, etc.

 

Mandatory: BTech/MCA in Computer Science or related fields from Tier 1 colleges(IIT's and NIT's).

 

 

Required Candidate profile

  • Technically experienced with Java, Spring, Hibernate, Microservices, Cloud.
  • Mandatory: BTech/MCA in Computer Science or related fields from Tier 1 colleges(IIT's and NIT's).

RoleSoftware Developer

Industry TypeIT-Software, Software Services

Functional AreaIT Software - Application Programming, Maintenance

Employment TypeFull Time, Permanent

Role CategoryProgramming & Design

Education

UG :Graduation Not Required, Any Graduate in Any Specialization

PG :Post Graduation Not Required, Any Postgraduate in Any Specialization

Doctorate :Any Doctorate in Any Specialization, Doctorate Not Required

react native developer - javascript/ oops

Noida, Uttar Pradesh, India Full-time Not disclosed

Job description

 

Job Description :

 

- React Native, ReactJS, API,Javascript, Flux, Redux, ECMAScript, OOJS, JSX, iOS, Android

- Experience in React Native based application development.

- Hands-on experience on React Native APIs, ReactJS, Angular,Javascript, ECMA 6,NoSQL and SQL databases.

- Experience working with REST, web services and microservices.

- Hands-on experience on iOS or Android.

- Worked with AWS or Firebase.

- Thorough understanding of React Native development tools.

- Must have worked on Agile Development methodologies.

- Good command on Javascript coding and ES6 standards.

- Integrate third-party APIs.

- Ability to work through new and difficult React Native issues and contribute to libraries as needed.

- Knowledge of{{functional or object-oriented}}programming

- Familiarity with native build tools like XCode, Gradle{{Android Studio, IntelliJ}}

 

RoleSoftware Developer

Industry TypeIT-Software, Software Services

Functional AreaIT Software - Application Programming, Maintenance

Employment TypeFull Time, Permanent

Role CategoryProgramming & Design

Education

UG :B.Sc in Computers, BCA in Computers, B.Tech/B.E. in Computers

PG :MCA in Computers, M.Tech in Computers, MS/M.Sc(Science) in Computers

Doctorate :Doctorate Not Required

ui ux developer

Noida, Uttar Pradesh, India Full-time Not disclosed

Job description

We are looking for UI UX Developer for Noida

Responsibility:

  • Adobe Photoshop
  • HTML,CSS,Bootstrap
  • Jquery,Javascript,AJAX
  • Gathering and evaluating user requirements, in collaboration with product managers and engineers
  • Illustrating design ideas using storyboards, process flows and sitemaps
    Designing graphic user interface elements, like menus, tabs and widgets
    Job brief

 

Required Candidate profile

Qualification: - Diploma in IT/B.Tech IT/BBA/MCA

 

Experience :- 2- 3 year

 

Notice :- Can join as soon as possible. ( Within 7 days)

 

 

RoleSoftware Developer

Industry TypeIT-Software, Software Services

Functional AreaIT Software - System Programming

Employment TypeFull Time, Permanent

Role CategoryProgramming & Design

Education

UG :BCA in Computers, B.Sc in Computers, Diploma in Computers, B.Tech/B.E. in Computers

PG :Post Graduation Not Required, Any Postgraduate in Any Specialization

Doctorate :Doctorate Not Required, Any Doctorate in Any Specialization

urgent required ui designer- web designer

Noida, Uttar Pradesh, India Full-time Not disclosed

Job Summary
We are looking for immediate joiners. 
Must have knowledge of HTML, HTML 5, CSS/ CSS3, Bootstrap, Media queries, Responsive Web Design, 
basic Graphic Design, Photo Shop, Dream viewer, Basic JavaScript & J Query, 
Exceptional creative and innovative Layout Designing of website/ mobile applications, banner, posters, magazines, brochures, etc.
Would be working closely with customers, project managers and marketing managers; hence should be capable of taking independent decisions along with good written and verbal English communication skills.

Responsibilities and Duties

  • We are looking for immediate joiners.
  • Must have knowledge of HTML, HTML 5, CSS/ CSS3, Bootstrap, Media queries, Responsive Web Design,
  • Basic Graphic Design, PhotoShop, Dream viewer, Basic JavaScript & JQuery,
  • Exceptional creative and innovative Layout Designing of website/ mobile applications, banner, posters, magazines, brochures, etc.
  • Would be working closely with customers, project managers and marketing managers; hence
  • Should be capable of taking independent decisions along with good written and verbal English communication skills.

Key Skills
HTML 5, HTML , CSS3, CSS, Illustrator, Photoshop, Powerpoint, Graphic Design, Web Design
Required Experience and Qualifications
Company Profile
Website: www.ishoresoftware.com
Number: 01204520292
Can apply directly at hr@ishoresoftware.com.
Job Type: Full-time

looking for social media marketing executive

Noida, Uttar Pradesh, India Fresher Not disclosed

We are looking for an Social Media Executive to assist in the planning, execution and optimization of our online marketing efforts. The promotion of products and services through digital channels is a complex procedure with great potential which becomes increasingly useful for companies such as ours.

  • Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages
  • Coordinates social media messaging with advertising departments, brand managers, and quarterly or seasonal company goals
  • Keyword research and competitive analysis
  • Good understanding of keyword density in page content
  • Understanding of Web Statistics and Analytic Tools
  • Able to work independently as well as part of a team
  • Conducting on-site and off-site analysis of your clients SEO competitors.
  • Good knowledge of SEO Off-Page techniques & strategy
  • Assist in the formulation of strategies to build a lasting digital connection with consumers
  • Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
  • Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
  • Be actively involved in SEO efforts (keyword, image optimization etc.)
  • Prepare online newsletters and promotional emails and organize their distribution through various channels
  • Provide creative ideas for content marketing and update website
  • Collaborate with designers to improve user experience
  • Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
  • Required Experience and Qualifications
  • Proven experience as Digital Marketing Executive or similar role
  • Excellent understanding of digital marketing concepts and best practices
  • Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM
  • Working knowledge of ad serving tools (e.g., DART, Atlas)
  • Perfect knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends etc.)
  • Skills and experience in creative content writing
  • Analytical mindset and critical thinking

Technical Skills

  • Experience with SEO tools, Google Analytics, Google Webmasters tools, data analysis, and strategic planning
  • Deep knowledge of Google Search Algorithm and its continuous evolution
  • Excellent verbal and written skills.
  • Strong analytical thinking, interpersonal & communication skills

Company Profile
Company Website: www.ishoresoftware.com
Contact Number: 01204520292
Can apply directly at hr[at]ishoresoftware.com.
Job Type: Full-time
Salary: ₹8,000.00 to ₹15,000.00 /month